Let's talk about automation in your business!
A free 30-minute consultation to discuss your business goals and assess whether AI Automation can help achieve them.
During this brief conversation, we’ll explain how AI Agents can support your team’s daily customer service tasks and boost overall efficiency.
Send us an email.
How does the consultation work?
After submitting the form, a member of our team will contact you. During a brief phone call, we’ll ask about your needs and schedule a convenient time for the consultation.
During the consultation, we’ll focus on the specifics – learning about your business, discussing its needs, challenges, and the details of your existing processes. The session will last around 30-60 minutes, and we’ll also address any questions you may have.

How to prepare for the consultation?
Before implementation, it’s worth identifying which customer service processes are currently slowed down by manual, repetitive responses. Our specialists will handle the detailed assessment. We’ll analyse your customer service operation, common query types, current response times, and the specific challenges your support team faces.
- Which customer interactions can I automate with AI Agents?
- Will my unique customer service workflows benefit from AI automation?
- Which customer touchpoints should I enhance with AI first?
- How can I integrate AI Agents to improve customer satisfaction?
Are you ready to make your business more productive and efficient?
Welcome to Our FAQ Section!
Here, you’ll find quick answers to common questions to help you get started. Explore below for helpful insights!
Automation involves delegating specific tasks to technology, allowing it to perform them for you. This increases business efficiency by reducing human errors and freeing up hundreds of hours that can be redirected towards scaling your company.
In practice, business automation helps companies shorten process times, reduce operational costs, and improve task quality.
AI Agents and AI Voice Agents are advanced customer service technologies utilising artificial intelligence, but they differ in their form of interaction and specific applications.
AI Agents are intelligent customer service systems that primarily communicate through text. They employ machine learning and natural language processing to handle customer queries, automate routine processes, and personalise experiences. They operate via chatbots on websites, mobile applications, and social media platforms. Their main advantages include the ability to instantly process multiple queries simultaneously, integration with CRM and ERP systems, and the capability to analyse customer preferences to deliver personalised recommendations.
AI Voice Agents (AIVA) are a specialised form of AI Agents that communicate through voice. Also known as AI voicebots, they utilise speech recognition, Natural Language Understanding (NLU), and voice synthesis technologies to conduct natural telephone conversations. Unlike traditional IVR systems, they can understand colloquial language and the context of utterances. They stand out for their ability to handle up to 600 calls simultaneously, offer multilingual support (e.g., Polish, English, Italian), and dynamically route calls to appropriate departments or consultants.
Both technologies provide 24/7 availability and customer service automation, but AI Voice Agents are particularly effective in handling telephone calls, whilst standard AI Agents dominate in text communication. Implementing AI Voice Agents can lead to operational cost reductions of up to 50%, whilst simultaneously increasing customer service availability even during peak load periods.
Automation refers to processes where technology completes predefined tasks based on set rules. Artificial Intelligence (AI) takes it a step further by learning from data and making decisions based on patterns. Automation simplifies and optimises processes, while AI makes them smarter and more independent.
For example, automation can streamline employee onboarding by automatically sending out welcome emails, assigning training modules, and setting up accounts, while AI can analyse customer interactions to provide personalised product recommendations
Implementing AI agents in your customer service operations can drive substantial business growth through multiple channels:
Reduced Operational Costs: AI agents can significantly decrease operational expenses by automating routine tasks that previously required human intervention. This automation reduces the need for large customer service teams, with some implementations reporting cost reductions of up to 50%.
Enhanced Customer Experience and Loyalty: AI systems analyze vast amounts of customer data to deliver highly personalized experiences. Modern recommendation systems consider products viewed, time spent on pages, and even social media data to suggest products that best match individual customer needs. This personalization significantly enhances customer loyalty by creating experiences tailored to individual preferences.
Improved Operational Efficiency: AI agents handle customer inquiries around the clock, instantly responding to common questions and resolving simple issues without human involvement. Advanced chatbots can integrate with ERP or CRM systems to automatically execute tasks such as invoice generation, data updates, or processing returns—exponentially increasing time savings across your organization.
Scalability and Responsiveness: AI systems can process thousands of customer inquiries simultaneously without performance degradation, eliminating bottlenecks often present in traditional service centers. This ability to maintain consistent service quality even during peak load periods is invaluable for building and maintaining a positive brand reputation.
Data-Driven Insights: Through advanced analytics, AI agents provide valuable information about customer trends, satisfaction levels, and potential issues, allowing your business to proactively implement improvements and optimize services based on actual customer interaction patterns.
Global Reach: AI systems can be adapted to different languages and cultural contexts, making it easier for businesses to expand into new markets without proportionally increasing customer service costs. This global reach with local sensitivity is particularly important for businesses operating internationally.
The cost of automation depends on the complexity of the processes and the tools required. Typically, our fully implemented automation solutions range from £1000 to £6000. Most clients report a return on investment within 3–6 months of implementation.
Implementing a single AI Agent for Customer Services usually takes between 3 and 6 weeks, depending on the complexity.
A free consultation lasts about 30 minutes. We discuss your business goals and assess whether automation can help you achieve them.
We explain how automation and AI work in business, answer your questions, and outline potential outcomes. The consultation also includes a cost estimate and insight into how automation can drive your business growth.
Schedule a no-obligation meeting and discover how automation can save you time, money, and energy!