Automation in Customer Service

Automation refers to processes where technology completes predefined tasks based on set rules. Artificial Intelligence (AI) takes it a step further by learning from data and making decisions based on patterns. Automation simplifies and optimises processes, while AI makes them smarter and more independent.

For example, automation can streamline employee onboarding by automatically sending out welcome emails, assigning training modules, and setting up accounts, while AI can analyse customer interactions to provide personalised product recommendations

Introducing automation frequently results in enhanced efficiency and lower costs, ultimately contributing to revenue growth. The extent of this impact varies based on the scope of automation and the processes addressed.

Although expecting a single automation to skyrocket your revenue by 1000-2000% might be unrealistic, it can effectively free up valuable hours for you and your team by streamlining tasks that previously required manual effort.

The cost of automation depends on the complexity of the processes and the tools required. Typically, our fully implemented automation solutions range from £1000 to £6000. Most clients report a return on investment within 3–6 months of implementation.

Implementing a single automation usually takes between 3 and 5 weeks, depending on the complexity.
On average, we collaborate with clients for 3-6 months, during which we implement a suite of automations addressing process optimisation in sales, marketing, administration, and customer service.